Return and Refund Policy

The short version: if something is wrong with your order, we will fix it. If you changed your mind, you can exchange within 7 days, just message us first.

Order cancellation

You can cancel any order up to the moment it ships. If you have already paid and need to change or cancel, message us on WhatsApp as soon as possible. Once the package leaves us, it can no longer be cancelled.

Our delivery promise

We deliver island-wide across Sri Lanka. Orders are processed within 1 working day and delivered within 7 days. Delivery is Rs 390 for parcels up to 1 kg (Rs 310 plus Rs 80 per extra kilo above that), and free for orders over Rs 7,000, excluding hospital-pack items. If your order does not arrive within the promised time, you can choose a free reshipment or a full refund.

Damaged or wrong item

If your order arrives damaged, or we sent the wrong item, message us within 48 hours with a photo of what you received. We will send the correct item or refund you in full, and the return costs you nothing.

Exchanges

Changed your mind, or need a different size? You can exchange any unused item in its original packaging within 7 days of delivery. Message us first, please do not send anything back before we confirm, and we will guide you through the steps. Return delivery for exchanges is paid by the customer.

Items we cannot take back

For hygiene reasons, we cannot exchange or refund opened diapers, nappies, feeding bras and other sanitary or intimate items, unless they arrived damaged or incorrect.

Refunds

Approved refunds are completed within 3 to 5 days and returned to your original payment method. For Cash on Delivery orders, refunds are sent by bank transfer.

A refund is not possible when the delay or non-delivery was outside our control, for example a wrong shipping address, or delays caused by a natural disaster.

How to start a return or exchange

Message us on WhatsApp: 077 420 7373, we usually reply within an hour. Send your order number and, for damaged items, a quick photo. We will confirm the next steps and share the return address with you on WhatsApp.